Account Related
Support Category: Account Creation Inquiry Specialist Notes: Users are registered by the admins. Once the user’s employee data has been processed...
Tue, 10 Mar, 2026 at 5:17 AM
Support Category: User Account | Locked Specialist Notes: After 5 invalid login attempts, the user's account will be locked for 30 minutes. The...
Tue, 10 Mar, 2026 at 5:18 AM
Support Category: User Account | Account Info Update Request Specialist Notes: DOC FirstNet is on GovTA, if they need to have changes made to their ...
Tue, 10 Mar, 2026 at 5:19 AM
Support Category: User Account | Inactive Account Specialist Notes: Please be sure to include the following information in the ticket: 1. Emplo...
Tue, 10 Mar, 2026 at 5:19 AM
Support Category: User Account | No Account Specialist Notes: Standard Response: Unfortunately, we were unable to find an account for you in the...
Tue, 10 Mar, 2026 at 5:19 AM
Specialist Notes: Standard Response: We are currently unable to process your login reset because there is a problem with your CLC account. Here is...
Tue, 10 Mar, 2026 at 5:20 AM
Support Category: User Account | Other Issues Specialist Notes: Standard Response: If you are on a detail, the CLC Administrators have asked t...
Tue, 10 Mar, 2026 at 6:04 AM
Support Category: User Account | Account Info Update Request Specialist Notes: If your user has a CLC account with one bureau but is moving to an...
Tue, 10 Mar, 2026 at 6:05 AM
Support Category: Admin Assistance Specialist Notes: Standard Response: If you do not have admin rights and you are supposed to, we would be h...
Tue, 10 Mar, 2026 at 5:22 AM
Support Category: LMS Navigation Specialist Notes: Standard Response: To change your Time Zone, follow the directions below. 1. Once on the D...
Tue, 10 Mar, 2026 at 5:23 AM
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