Account Related
Support Category: Account Creation Inquiry Specialist Notes: Users are registered by the admins. Once the user’s employee data has been processed...
Tue, 10 Mar, 2026 at 5:17 AM
Support Category: User Account | Locked Specialist Notes: After 5 invalid login attempts, the user's account will be locked for 30 minutes. The...
Tue, 10 Mar, 2026 at 5:18 AM
Support Category: User Account | Account Info Update Request Specialist Notes: DOC FirstNet is on GovTA, if they need to have changes made to their ...
Tue, 10 Mar, 2026 at 5:19 AM
Support Category: User Account | Inactive Account Specialist Notes: In your ticket escalations please be sure to include: 1. Employment Type ...
Mon, 9 Nov, 2026 at 11:16 PM
Support Category: User Account | No Account Specialist Notes: CLC account creation typically takes 4-8 weeks from the user's hire date. Escalate...
Thu, 20 Aug, 2026 at 7:00 AM
Specialist Notes: Standard Response: We are currently unable to process your login reset because there is a problem with your CLC account. Here is...
Tue, 10 Mar, 2026 at 5:20 AM
Support Category: User Account | Other Issues Specialist Notes: Standard Response: If you are on a detail, the CLC Administrators have asked t...
Tue, 10 Mar, 2026 at 6:04 AM
Support Category: User Account | Account Info Update Request Specialist Notes: If the user has a CLC account with one bureau but is moving to ano...
Thu, 17 Sep, 2026 at 12:59 AM
Support Category: N/A (Select the category that matches the user's issue) Specialist Notes: There are DOC users who may have two active/approved...
Tue, 10 Mar, 2026 at 6:07 AM
Support Category: (select applicable) Specialist Notes: Please note that users may occasionally request assistance with accessing, reactivating, cre...
Tue, 23 Jun, 2026 at 11:36 PM
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