Client Information 4

• System Requirements
• Mobile Devices
• IT Help Desk
• Proxy

Login Related 4

• SSO
• Non SSO
• Admin Login
• How Do I Log Out?

Account Related 11

• How Do I Register for an Account?
• Locked Account
• Account Information Incorrect
• Inactive Account
• No Account | New Employee

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Basic Support 1

• I Need More Support Outside of End-User Support

Training Related 7

• LMS Navigation
• OLT
• ILT/VILT
• Playlists
• Certificates

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Specific Training 4

• DOC Customized Purchase Card Training Update FY2026
• No FEAR Act 2024-2025 Training
• PMI/PMP Vouchers and Membership
• Understanding AI: Capabilities, Risks, and Responsible Use Training

Supervisor/Manager 2

• Supervisor Issues
• Will My Employee Get an email Notification When I Assign them a Course?

Ticket Processing 4

• Account Related
• Course Related
• User Requesting Assistance from a Personal Email Address
• CLC Admin Password Reset Escalation

Archived SRs 11

• Cyber Awareness Challenge 2020
• 2019-2020 No Fear Act
• VET (Veteran) Initiative Courses
• Foreign Travel Briefing Course Retired
• No Closed Captioning or Audio on Veterans Training Courses - Difficulty Reading

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