Client Information 4

• System Requirements
• Mobile Devices
• IT Help Desk
• Proxy

Login Related 9

• Login Inquiry | SSO
• Not Able to Login | SSO
• Login Requests | No Personal Email Addresses
• Login Requests | Cannot Access DOC Email
• How Do I Change My Password?

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Account Related 11

• How Do I Register for an Account?
• Locked Account
• Account Information Incorrect
• Inactive Account
• No Account | New Employee

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Training Related 4

• LMS Navigation
• OLT
• Certificates
• Export CLC Transcript to Excel

Specific Training 3

• DOC Customized Purchase Card Training Update FY2024
• No FEAR Act 2024-2025 Training
• PMI/PMP Vouchers and Membership

Supervisor/Manager 2

• Supervisor Issues
• Will My Employee Get an email Notification When I Assign them a Course?

Ticket Processing 4

• Account Related
• Course Related
• CLC Admin Password Reset Escalation
• User Requesting Assistance from a Personal Email Address

Archived SRs 11

• Cyber Awareness Challenge 2020
• 2019-2020 No Fear Act
• VET (Veteran) Initiative Courses
• Foreign Travel Briefing Course Retired
• No Closed Captioning or Audio on Veterans Training Courses - Difficulty Reading

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